Common queries answered

Frequently asked Questions

Lab tests and retail products are dispatched within 1-2 business days (depending on order volume) and generally take 2-3 business days to arrive, depending on your area. Due to the extra administration involved with processing practitioner grade product orders, please allow 1-2 business days for dispatch. We use Australia Post and Couriers Please.

Please see our return and refunds policy page here

Tracking is provided to you via email notifications.

We are happy to help if you’d like to email us at hello@labiome.com.au and we get back to you within the day. 

Please email us asap at hello@labiome.com.au with your order number and correct address. 

Currently we are only shipping within Australia. 

Lab test kits will be sent to you direct from the lab. If for some reason your order is shipped in multiple parcels, we will inform you and provide applicable tracking. 

Still need help?

Get in touch with us

For product, postage or stock enquiries please email us at hello@labiome.com.au and we will respond within the business day. Alternatively you can reach us on 1300 092 855.
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